1. Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached.
2. In the interest of hygiene, we do not accept returns or refunds on earrings unless they are defective or the wrong item was sent
3. A final inspection will be done to ensure all items are in their original condition before processing your returns
4. Returns that do not meet our policy will not be accepted and will be returned to you at your cost
Step 1: email us at ramoncao.yln@gmail.com with the subject title: Return Request – Your Order Number(Order Id). Our customer service team will send you with return address.
Step 2: write your email of delivery address and Order Number on paper and Pack the item(s) and paper into the original packaging
Step 3: send parcel to us with return address at your cost
Step 4: You will be notified via email once your parcel reaches us. Further instructions will be provided in the email.
1. Once we receive your return item(s), it will go through a quality check to ensure it’s in good condition and complies with our refund policy. This can take up to 2 working days.
2. After the return has been approved, it takes up to 14 working days for the refund to be made to your payment services provider. Once we have processed your refund, you will receive a confirmation email from us.
3. Refunds will be based on the value of the merchandise as reflected on your order bill. Shipping and handling charges from your initial order will only be refunded if the return is due to a defective or wrong item. The refund will be issued by qskyme to your original payment method.
4. We seek your understanding with delays to your refund caused by special events (e.g. online sales).
Step 1: email us at ramoncao.yln@gmail.com with the subject title: Return Request – Your Order Number(Order Id). Our customer service team will send you with return address.
Step 2: write your email of delivery address, Order Number, exchange description on paper and Pack the item(s) and paper into the original packaging
Step 3: send parcel to us with return address at your cost
Step 4: You will be notified via email once your parcel reaches us. Further instructions will be provided in the email.
Step 5: We will ship the replacement item(s) to you and bear the shipping cost
1. qskyme reserves all rights to inspect the condition of the item(s) before accepting any returns, refunds or exchanges (“Returns”). You shall bear the shipping and handling charges of returning any rejected item(s) to you.
2. All risks in shipping the item(s) to qskyme shall be borne by you. qskyme shall not be responsible for any loss or damage to the item(s) which is being returned to us.
3. Should your preferred refund method not be indicated during the Returns process, you shall be refunded by your original payment method.
4. Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandise value on the original purchase order bill.
5. qskyme shall not be responsible for damage to any item(s) resulting from unique, accidental, or random damage that is the result of use by you or wear and tear. Our Returns policies do not cover such damage.
6. Our Returns policies does not cover item(s) used in a manner or for a purpose not reasonably contemplated by qskyme, or if the item(s) has been modified in a manner not authorised by qskyme
7. qskyme makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.
8. All Returns are at all times governed by Chinese law. qskyme and you agree to submit to the non-exclusive jurisdiction of the Chinese courts.
9. qskyme's decisions on Returns are final.
